Your views about the service we provide to you are important. We value any feedback you may have.
If you don’t think you are receiving the right help and would like to make a complaint, we will offer you a feedback process which is fair and we will try to resolve your concerns. We encourage you to talk to your consultant first. You can also talk to the site manager. If you do not feel comfortable discussing a complaint with your consultant or site manager, you can either:
• send an email to or
• contact our Quality Assurance Team at 13 15 59